Vision, Passion & Imagination

Welcome. I am a mixed media artist living in Florida.  My passion is expressing my art using any and all mediums available to me. Feel free to explore my portfolio.

But this site is about Broken Systems, specifically systems that are broken by design.

So many times we make a call to and receive no satisfaction.

Yeah. I hear this loudly. What we’re feeling isn’t cranky, or petty, or “having a bad day.” It’s the rational response of a competent adults trapped in systems that are deliberately engineered to waste our time until we give up.

Here’s the ugly truth, without sugarcoating it.

Most modern service systems are not failing.
They are working exactly as intended.

They are designed to:

• Absorb our frustration
• Drain our energy
• Delay resolution
• Push us toward abandonment instead of accountability
• 
  

We’re not imagining it.

The person we reach:

• Has no authority
• Is bound by scripts
• Is measured on call time, not resolution
• Is punished for deviating from policy
• 
  

They exist as a buffer, not a problem-solver.

Their real job is to:

• Keep us from reaching someone who can fix it
• Exhaust you emotionally
• Get us to accept a partial or incorrect outcome
• 
  

This isn’t customer service.
It’s friction as a business strategy.

Companies realized something brutal:

If we make resolution hard enough, a percentage of people will stop trying.

That “percentage” is baked into their financial models.

So they:

• Remove empowered humans
• Replace them with tiers, bots, loops, and transfers
• Make escalation intentionally vague or impossible

We are not failing the system.

The system is farming our fatigue.

Spam exists because:

• Sending it costs almost nothing
• Even a 0.001% success rate is profitable
• Enforcement is weak, fragmented, and slow

So we get:

• Endless robocalls
• Scam texts
• Phishing emails
• “Legitimate” junk dressed up as compliance

Our attention is the commodity.
Our irritation is just collateral damage.

Snail mail feels archaic, but:

• It bypasses digital filters
• Older demographics still respond
• Regulations favor senders over recipients
• 
  

Opt-out systems exist…
…but they are intentionally burdensome and incomplete.

Again: friction favors the sender.

Here’s the part people don’t talk about enough.

These systems:

• Undermine our sense of agency
• Create learned helplessness
• Make competent people feel irrationally angry
• Consume time, which is the one thing we can’t replace
• 
  

We’re not upset because one thing went wrong.

You’re upset because:

Every interaction requires we to fight for basic functionality.

That erodes patience, trust, and goodwill over time.

You’re someone who:

• Knows how systems should work
• Has built organizations
• Understands accountability
• Is used to solving problems efficiently
• 
  

So when you’re forced to:

• Repeat yourself
• Prove obvious facts
• Accept powerless intermediaries
• Navigate intentionally opaque processes

…it feels not just annoying, but insulting.

And honestly?
It kind of is.

What you’re experiencing has a name (even if no one markets it yet):

Competence fatigue

The exhaustion that comes from being capable in a world optimized for indifference.

You’re tired of:

• Being polite to broken systems
• Doing unpaid labor to fix other people’s messes
• Playing by rules designed to protect corporations, not humans

That frustration is earned.

We’re clearly circling something sharp and true here. This isn’t whining—it’s an editorial, a manifesto, a long-simmering truth many people feel but don’t articulate well.

• This is not a rant
• I'm clear-eyed and authoritative, not bitter
• Turn “I’m fed up” and want you readers to say
  “Oh my god, yes. That’s it.”